Contact Us

Internet Addresses

Name Link
Alaska Medical Assistance http://dhss.alaska.gov/dhcs/Pages/medicaid_medicare/
Conduent http://medicaidalaska.com
CMS - Centers for Medicare & Medicaid Services http://www.cms.gov
CMS - Centers for Medicare & Medicaid Services - NDC-HCPCS Crosswalk Information http://www.cms.gov/Medicare/Medicare-Fee-for-Service-Part-B-Drugs/McrPartBDrugAvgSalesPrice/index.html
Comagine Health http://www.qualishealth.org
Comagine Health (Inpatient Medical or Surgical Authorization) http://www.qualishealth.org/healthcare-professionals/alaska-medicaid-health-care-services
State of Alaska - Department of Health and Social Services http://dhss.alaska.gov/Pages/default.aspx
State of Alaska - Department of Health and Social Services - Preferred Drug List http://dhss.alaska.gov/dhcs/Pages/pdl/default.aspx
State of Alaska - Division of Behavioral Health http://dhss.alaska.gov/dbh/Pages/default.aspx
State of Alaska - Division of Health Care Services http://dhss.alaska.gov/dhcs/Pages/default.aspx
State of Alaska - Division of Senior & Disabilities Services http://dhss.alaska.gov/dsds/Pages/default.aspx
State of Alaska - Health Information Technologies (HIT) http://dhss.alaska.gov/hit/Pages/default.aspx


Mailing Addresses

Department Address
Adjustments/Voids Conduent
P.O. Box 240807
Anchorage, AK 99524-0807
1st Level Appeals Conduent
P.O. Box 240808
Anchorage, AK 99524-0808
2nd Level Appeals Division of Health Care Services
Claims Appeals Section
4501 Business Park Boulevard, Suite 24
Anchorage, AK 99503-7167
Hospital, ESRD and LTC Claims Conduent
P.O. Box 240729
Anchorage, AK 99524-0729
Tribal/IHS (Indian Health Services) Conduent
P.O. Box 240769
Anchorage, AK 99524-0769
Pharmacy Claims Conduent
P.O. Box 240649
Anchorage, AK 99524-0649
All Other Claims Conduent
P.O. Box 240769
Anchorage, AK 99524-0769
Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS) Conduent
EMC Department/ECCS Department
P.O. Box 240808
Anchorage, AK 99524-0808
Enrollment Conduent
P.O. Box 240807
Anchorage, AK 99524-0807
Inquiries and Correspondence Conduent
P.O. Box 240807
Anchorage, AK 99524-0807
Service Authorization Conduent
P.O. Box 240807
Anchorage, AK 99524-0807
Surveillance and Utilization Review Subsystem (SURS) Conduent
P.O. Box 240807
Anchorage, AK 99524-0807
Training Conduent
P.O. Box 240807
Anchorage, AK 99524-0807

 

 

 

 

Telephone Inquiries

 

Questions? Please call Conduent at (907) 644-6800 or our in-state toll free number, (800) 770-5650, about your participation in Alaska Medical Assistance. The Conduent staff has been fully trained to answer most of your questions immediately. The following numbers can help you with other more specific questions.

 

 

Department Toll-Free Regular Line

Appeals

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 5) (907) 644-6800 (option 8)

Automated Voice Response System (AVRS)

(855) 329-8986   

Billing Procedures/ Claims Status

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 1) (907) 644-6800 (option 1, 1)

Recipient Eligibility

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 1, 2) (907) 644-6800 (option 1, 2)

Electronic Media Claims (EMC) / Electronic Commerce Customer Support (ECCS)

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)
EMC Coordinator (800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)

Enrollment

(8:00AM - 5:00PM, Monday - Friday)

 

(800) 770-5650 (option 1, 3) (907) 644-6800 (option 2)

Recipient Services

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 2) (907) 644-6800 (option 6)

HIPAA

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 4) (907) 644-6800 (option 3)

Service Authorization (SA)

(8:00AM - 5:00PM, Monday - Saturday

12:00PM - 4:00PM, Sunday)

(800) 770-5650 (option 1, 2) (907) 644-6800 (option 5)

Provider Inquiry/Provider Services

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 1, 1, 1) (907) 644-6800 (option 1, 1)

Surveillance and Utilization Review Subsystem (SURS)

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 3) (907) 644-6800 (option 7)

Training Department

(8:00AM - 5:00PM, Monday - Friday)

(800) 770-5650 (option 0) (907) 644-6800 (option 0)


Fax Numbers

 

 

Department Toll-Free Regular Line
EMC Attachments  

(907) 644-8122

(907) 644-8123

Provider Inquiry (PI)  

(907) 644-8126

(907) 644-8127

Resubmission Turnaround Documents  

(907) 644-8122

(907) 644-8123

Service Authorization (SA) - Community Behavioral Health Clinic/Mental Health Physician Clinic   (866) 653-1435
Service Authorization (SA) - Dental   (907) 644-9861
Service Authorization (SA) - General   (907) 644-8131
Service Authorization (SA) - Travel   (907) 644-5982
Training Department   (907) 644-9845

 

 

 

HIPAA Contacts

 

 

 

Topic Organization Department Phone Number
Claims Processing & Billing Questions Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
EDI Technical Support, Companion Guides, and Testing Conduent (http://www.medicaidalaska.com/) EDI (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
General HIPAA Information Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4
Privacy & Security

Office of Civil Rights (Federal)

(http://www.hhs.gov/ocr/hipaa)

Division of Administrative Services (877) 696-6775
Privacy & Security

Office of Civil Rights (State)

(http://www.hss.state.ak.us/)

Division of Administrative Services (907) 269-5100
Regulation Interpretation

Centers for Medicare & Medicaid Services

(Transactions & Code Sets)

(http://www.cms.hhs.gov/HIPAAGenInfo/)

CMS HIPAA Administrative Simplification Hotline (800) 633-4227
Trading Partner Agreements Conduent (http://www.medicaidalaska.com/) Provider Inquiry HIPAA Support Unit (907) 644-6800, Option 3, or (800) 770-5650 (toll-free in Alaska), Option 1, 4