Member Resources

Member News

Alaska Medicaid Health Enterprise Multi-Factor Authentication Starting 11/12/22

Effective November 12, 2022, all users logging into the Alaska Health Enterprise and Alaska Medicaid Member portals will be prompted to authenticate their user ids. After entering their password, multi-factor authentication (MFA) will require users to authenticate themselves with a one-time password (OTP). Users must select an option for the one-time password to be sent to the email or phone number registered to their account. If selecting the phone option, the one-time password is generated and sent to the user via SMS text message, therefore, landline phone numbers cannot be used for authentication. If users are presented with an email or phone number they do not recognize or need updated, providers should contact their organization administrator. Organization administrators and other users may contact Conduent State Healthcare at (907) 644-6800 or (800) 770-5650 for additional assistance.

988 Goes Live!

The National Suicide Prevention Lifeline is switching to a three-digit number (9-8-8) on July 16, 2022. You can still call the Lifeline at 800-273-8255 or the Alaska Careline at 877-266-HELP even after July 16th, but you can also call 988! This change has been brewing for a couple of years. In 2020, Congress designated 988 as the new dialing code for the existing National Suicide Prevention Lifeline.

The number can be used by anyone, any time. It provides accessible support for anyone experiencing mental health related distress, which includes thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. You can also call about a friend or family member who is in distress, and the person on the phone will walk you through how to help and provide resources for your loved one.

The new 988 number is not replacing the Careline. If you call 988 from a 907 area code it will connect you to the Careline. Alaskans can also still call the Careline if they are feeling sad, depressed or just need someone to talk to. When 988 launches on July 16, it will be available alongside the Careline, which will continue to take calls.

Source: 988 Suicide & Crisis Lifeline

DPA Recipient Virtual Contact Center is Live

Questions about a benefit application, your eligibility, or Alaska Medicaid eligibility cards?

Alaska Medicaid members may contact the Division of Public Assistance (DPA) Virtual Contact Center at 800.478.7778 for real-time assistance. Members may remain on the line for a live customer service agent or choose to receive a call back in the order the call was received.

Where to Get Help

Member Hotline: 800.780.9972

Prescription Access Issues: Contact SAMHSA Helpline at 800.662.HELP (4357)