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Scam Alert

The Department of Health and Social Services has received reports that Alaskans are receiving an automated call claiming to be from the "Medicare Department". The robocall states "Due to the Coronavirus pandemic, all Medicare beneficiary and Social Security Beneficiary over the age of 65 is entitled to claim $1,200 per individual and $2,800 per married couple, and a 10% increase on Social Security monthly benefits, and full coverage on hospital and medications. To apply for an increase press 1. To speak with a Medicare representative press 2. Or call us at your earliest convenient time at 1-800-674-3847."


This call is a SCAM. Do NOT follow the automated voice prompts on the call and do NOT give any personal information to the "Medicare Department" representative.


If you receive this call, please report it to the Federal Trade Commission or by calling 1-877-382-4357. If you or someone you know received this call AND provided personal information to the caller, contact the Alaska Medicare Information Office, Senior Medicare Patrol (SMP) at (907) 269-3680 or 1-800-478-6065


For more informaiton about COVID-19 Fraud Alerts and resources, visit the Senior Medicare Patrol (SMP) COVID-19 Fraud Page


DPA Recipient Virtual Contact Center is Live

Questions about a benefit application, your eligibility, or Alaska Medicaid eligibility cards?


Alaska Medicaid members may contact the Division of Public Assistance (DPA) Virtual Contact Center at 800.478.7778 for real-time assistance. Members may remain on the line for a live customer service agent or choose to receive a call back in the order the call was received.












Where to Get Help

Member Hotline: 800.780.9972


Prescription Access Issues: Contact SAMHSA Helpline at 800.662.HELP (4357)



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